ORDER HELP
We're Here to Help You
Our dedicated customer care team is committed to providing you with exceptional service and support. We're available to answer your questions and ensure your complete satisfaction.
24/7 Customer Support - We're always here when you need us
Expert Guidance - Our team has years of experience
Fast Response Time - Get answers within 2 hours
100% Satisfaction Guarantee - Your happiness is our priority
CONTACT
Let’s Talk
Questions about a product, an order, or how our store works? Our support team is here to provide clear, thoughtful assistance at every step.
Email us 24/7
Write to us anytime and get a response as fast as we can!
Contact form
Use our contact form below for quick and easy communication
FAQ
Steam Ritual's FAQ
Helpful answers to common questions
Are your pieces fully handmade?
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Yes. Every item is crafted in small batches by artisans, making each piece subtly unique in character, texture, and finish.
What materials do you use?
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We use premium heat-stable clay and natural materials chosen for durability, beauty, and intentional design.
Are the pieces dishwasher or microwave safe?
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Most items are dishwasher safe, but we always recommend gentle hand washing to preserve craftsmanship. Microwave safety varies by piece - please check the product page for details.
What if an item arrives slightly different from the photos?
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Handcrafted pieces naturally vary in shade, texture, and pattern - this individuality is part of their charm and authenticity.
What if my order arrives damaged?
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We replace damaged items immediately. Simply send us a photo within 48 hours, and we’ll take care of the rest.
Do you ship internationally?
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Yes. We ship worldwide with reliable carriers. Shipping costs and delivery times are calculated at checkout.
How long does delivery take?
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Orders are shipped within 1-3 business days. Delivery times vary by region, typically 2 -6 days within Europe.
What is your return policy?
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We accept returns within 14 days of delivery for unused items in original condition. Handcrafted variations are not considered defects.
Is your teaware suitable for all types of tea?
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Yes. Our designs support green, black, oolong, herbal, and ceremonial teas.
Will items be restocked if sold out?
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Most pieces are made in small batches. Some will return, others won’t. Use “Notify Me” to get updates.
Are your products food-safe?
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Absolutely. All materials are food-safe, non-toxic, and sustainably sourced.
